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My all passwords and bookmarks are gone.

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  • Posljednji odgovor poslao jonzn4SUSE

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Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced account but all my savings are gone. Passwords and bookmarks are missing. PLease help me to recover.

Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced account but all my savings are gone. Passwords and bookmarks are missing. PLease help me to recover.

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Is your data on another device? If not, then your data is gone. Sync is not a backup service. It's designed to allow users to share data across multiple devices and versions of Firefox. see screenshot

Sync is not a backup tool but it is a good sync/transfer/move tool