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Firefox not remembering sign in

  • 2 odgovori
  • 0 ima ovaj problem
  • 14 views
  • Posljednji odgovor poslao zeroknight

cwoodwilson
cwoodwilson
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I recently purchased a new laptop and am now using Windows 11 instead of 10. Every time (2 months now) I sign into my online banking, I am required to do 2 step authentication as I get a message from Firefox saying I am signing in from a new device. I tried signing in from Microsoft Edge and after getting the 2 step authentication the first time, it recognized the device the 2nd time. I also deleted all the cookies and cache and that did not resolve the issue either. It's apparent it's an issue with Firefox. Any suggestions? Thank you.

I recently purchased a new laptop and am now using Windows 11 instead of 10. Every time (2 months now) I sign into my online banking, I am required to do 2 step authentication as I get a message from Firefox saying I am signing in from a new device. I tried signing in from Microsoft Edge and after getting the 2 step authentication the first time, it recognized the device the 2nd time. I also deleted all the cookies and cache and that did not resolve the issue either. It's apparent it's an issue with Firefox. Any suggestions? Thank you.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings
zeroknight
zeroknight
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Does it still happen with all your extensions disabled?