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wrong filter is being applied to incoming mail

  • 2 odgovori
  • 0 ima ovaj problem
  • Posljednji odgovor poslao danbecker75

danbecker75
danbecker75
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I have a pretty extensive set of email filters to put incoming email into folders based on incoming email address. Have just noticed it applying a filter to an email that does not have a matching address in the filter. Turning off that filter is not an acceptable solution. The filter log shows it matching a filter that does not have that address in it. How to fix? its not happening with all messages. but looking thru log or all email to find important emails is not practical.

filter log excerpt:

[9/11/2024, 3:34:01 PM] Applied filter "hotels" to message from <mcpc@morrisparks.net> - RecTrac Receipt at 9/11/2024, 3:32:37 PM moved message id = 95ccf257-c6d1-4b01-bc11-4420f2465e1f@parkexchange.morrisparks.net to mailbox://nobody@Local%20Folders/Sales/Hotels

I have a pretty extensive set of email filters to put incoming email into folders based on incoming email address. Have just noticed it applying a filter to an email that does not have a matching address in the filter. Turning off that filter is not an acceptable solution. The filter log shows it matching a filter that does not have that address in it. How to fix? its not happening with all messages. but looking thru log or all email to find important emails is not practical. filter log excerpt: [9/11/2024, 3:34:01 PM] Applied filter "hotels" to message from <mcpc@morrisparks.net> - RecTrac Receipt at 9/11/2024, 3:32:37 PM moved message id = 95ccf257-c6d1-4b01-bc11-4420f2465e1f@parkexchange.morrisparks.net to mailbox://nobody@Local%20Folders/Sales/Hotels

All Replies (2)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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What is the details of the filter rule? Is this the only filter affected?

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danbecker75
danbecker75 Vlasnik pitanja
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filter has a bunch of "from" rules, matching on any containing the specified email address. screenshot attached. I didnt expect a quick solution, so I saved a copy of the filter log that did contain many of the valid addresses, and I've started to recreate the filter rule from that. we will see if that solves the problem.

havent found any other filter affected yet. havent really looked yet. turns out that MANY important emails were being caught by that filter and hidden from view that I should have seen in my inbox. its been very timeconsuming to search thru the filter log.

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