This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot retrieve Firefox account bookmarks and passwords

  • 1 odgovor
  • 0 ima ovaj problem
  • Posljednji odgovor poslao cor-el

more options

Hey guys,

I kinda need your help. I just switched from Windows to Manjaro Linux and I cannot retrieve my Firefox bookmarks and passwords. I do not have access to the old setup because I have formatted the disk and I have only this one on Linux.

I have used my Firefox account multiple times in order to login on a new device and every time it has retrieved my bookmarks and passwords but not this time. Before logging in from this device I had to reset my Firefox password because I had forgot it -- is this a security measure maybe?

Are my bookmarks and passwords gone forever? Thanks!

Hey guys, I kinda need your help. I just switched from Windows to Manjaro Linux and I cannot retrieve my Firefox bookmarks and passwords. I do not have access to the old setup because I have formatted the disk and I have only this one on Linux. I have used my Firefox account multiple times in order to login on a new device and every time it has retrieved my bookmarks and passwords but not this time. Before logging in from this device I had to reset my Firefox password because I had forgot it -- is this a security measure maybe? Are my bookmarks and passwords gone forever? Thanks!

All Replies (1)

more options

This is about how Sync works in Firefox,

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

Helpful?

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.