This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

What do I do if I dowloaded a false update for firefox?

  • 1 odgovor
  • 6 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao the-edmeister

lch8
lch8
more options

I was browsing and then a firefox update came up and I clicked to download it. The page looked just like the Mozilla page. Anyway, I downloaded it and now I have malware. How can I fix this?

I was browsing and then a firefox update came up and I clicked to download it. The page looked just like the Mozilla page. Anyway, I downloaded it and now I have malware. How can I fix this?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Install, update, and run these programs in this order. (Not all programs detect the same Malware.) They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.


Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx