This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

fake firefox update infected my PC with virus.

  • 8 odgovori
  • 46 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Swapnilrustagi

more options

its blocking my anti-virus software from scanning. i've tried system restore, tried downloading another anti-virus program but nothing works. how do i remove it?

here is the link i got the virus from: http :// www .cuvce .com /download/install.php?browser=Firefox&id=3518780938&redirect=http %3A// home. mcafee. com/Root/Campaign.aspx%3Fcid%3D70294%26ss%3D0%26rid%3D20%26ths%3D%26trj%3D%26vir%3D%26pup%3D%26virc%3D%26trjc%3D%26pupc%3D%26webd%3D%26web%3D

Disabled the link - TonyE

its blocking my anti-virus software from scanning. i've tried system restore, tried downloading another anti-virus program but nothing works. how do i remove it? here is the link i got the virus from: http :// www .cuvce .com /download/install.php?browser=Firefox&id=3518780938&redirect=http %3A// home. mcafee. com/Root/Campaign.aspx%3Fcid%3D70294%26ss%3D0%26rid%3D20%26ths%3D%26trj%3D%26vir%3D%26pup%3D%26virc%3D%26trjc%3D%26pupc%3D%26webd%3D%26web%3D ''Disabled the link - TonyE''

Izmjenjeno od strane TonyE

All Replies (8)

more options

well, now the link directs you to facebook so anyone that has experience with malicious software the link will no longer direct you to the program. i think i was infected with a root kit from this fake firefox update. numerous new files are showing up... i'm gonna shut down and deal with this tomorrow i'm too steamed to try anything else today.

more options

Seems that you may not be alone and that the site may also have targeted other browsers with fake offers see http://www.google.com/support/forum/p/Chrome/thread?tid=620fcf39daabc04a&hl=en

more options

Hey, Browser Update has been blacklisted by Mozilla because it is spyware disguising itself as a Firefox Update. How can you install it if it is blacklisted. OK, now comes how to remove it. Download Avast! FREE AntiVirus 6 from here-

(http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?part=dl-85737&subj=dl&tag=button)

Install it with Typical installation choice when prompted. After installation, open Avast! from desktop shortcut. If it asks for registration, ignore it. Click Scan Computer in the left pane and select Boot-Time Scan. In the right-pane click schedule. Now restart your PC. Avast! Boot Time Scan should initialize. Follow the on-screen instructions and delete any malicious files.

more options

@jake.stanton,

Did you try out my solution?

more options

@Swappnilrusagi

Curiosity I was wondering

  • is it blacklisted if so where and what is actually blacklisted ?
    (iirc I did see an inactive list entry somewhere under stopbadware.org ={ Firefox partner )
  • firefox will block phishing or attack sites IF those options are chosen, are there any other Firefox features, that I am unaware of that block sites,
    Hey, Browser Update has been blacklisted by Mozilla because it is spyware disguising itself as a Firefox Update. How can you install it if it is blacklisted.
more options

thx for the info swap but i restored to factory settings. this virus was the most powerful i have ever come across and wanted to be certain it was completely gone.

to john: firefox asked to allow and i clicked it without looking at the address. careless on my part.

more options

Yes restore options can sometimes be more satisfactory than trying to remove malware from an already compromised machine. Especially if up-to-date and comprehensive trusted backups are available.

more options

@John99, Browser Update is in the Mozilla Add-on Blocklist.

(http://www.mozilla.com/en-US/blocklist/)

Firefox automatically blocks the add-on from being used if it is on the blocklist.