This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having problems with websites requiring cookies. In PRIVACY I have checked ACCEPT COOKIES, and THIRD PARTY COOKIES. However, I am still having problems. I used your "Enabling and disabling cookies" but it still does not work. Thanks.

  • 2 odgovori
  • 29 ima ovaj problem
  • 13 views
  • Posljednji odgovor poslao jogger60

more options

For example, I went to Netflix site(which I am registered at) and I immediately get a screen which asks me to enable cookies and gives me different links for instructions on how to enable cookies for different operating systems.

For example, I went to Netflix site(which I am registered at) and I immediately get a screen which asks me to enable cookies and gives me different links for instructions on how to enable cookies for different operating systems.

Izabrano rješenje

Always good to start with a fresh reboot with Windows XP if an issue just happens.

Check your security software settings, you may be blocking at that level, firewall and FF add-ons.

1) FF settings: Tools, Options, Privacy Tab, change keep until: to, Ask me every time, click OK at bottom of box. Then try to go to NetFlix, if you are not asked about cookies, they are not getting to FF, go back to your other security software settings and FF add-ons.

https://support.mozilla.com/media/uploads/images/2011-03-13-10-18-14-e458fa.PNG

2) Next FF settings: Tools, Options, Privacy Tab, Exception Button, add Netflix web address and click Allow Button, ALSO check for any BLOCK settings. Click close button, ok button and Test the results.

https://support.mozilla.com/media/uploads/images/2011-03-13-10-18-05-ed2938.PNG

3) Next FF settings: Tools, Options, Security Tab, click Exceptions Button, add Netflix web address and click Allow Button. Click close button, OK button and Test the results.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

more options

Odabrano rješenje

Always good to start with a fresh reboot with Windows XP if an issue just happens.

Check your security software settings, you may be blocking at that level, firewall and FF add-ons.

1) FF settings: Tools, Options, Privacy Tab, change keep until: to, Ask me every time, click OK at bottom of box. Then try to go to NetFlix, if you are not asked about cookies, they are not getting to FF, go back to your other security software settings and FF add-ons.

https://support.mozilla.com/media/uploads/images/2011-03-13-10-18-14-e458fa.PNG

2) Next FF settings: Tools, Options, Privacy Tab, Exception Button, add Netflix web address and click Allow Button, ALSO check for any BLOCK settings. Click close button, ok button and Test the results.

https://support.mozilla.com/media/uploads/images/2011-03-13-10-18-05-ed2938.PNG

3) Next FF settings: Tools, Options, Security Tab, click Exceptions Button, add Netflix web address and click Allow Button. Click close button, OK button and Test the results.

more options

Thanks to 1FastBeemer for your help. I don't remember changing anything but my CA firewall was blocking the cookies.