This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Don't receive e-mail for lost password

  • 2 odgovori
  • 5 ima ovaj problem
  • 18 views
  • Posljednji odgovor poslao GH0ST

GH0ST
GH0ST
more options

I set up Firefox Sync when the first beta or so came out for Firefox 4. Since then, I haven't used it, on any machine or mobile application.

Today, I went to go set it up for the release of Firefox 4, and I constantly get "Username and/or Password is invalid" Since I can't put in my private key as I don't have any other machine with Sync up, I go to reset my e-mail.

After getting the correct username (I am 100% sure it is correct) and get the captcha code correct, it tells me that an e-mail has been sent to the registered e-mail address.

So, I go to check. I have nothing in my inbox, nothing in my spam. So, I go do the same for about 4 other e-mail addresses, and I don't have anything in there either.

How can I find out what e-mail address has been registered, or how can I reset my password?

I set up Firefox Sync when the first beta or so came out for Firefox 4. Since then, I haven't used it, on any machine or mobile application. Today, I went to go set it up for the release of Firefox 4, and I constantly get "Username and/or Password is invalid" Since I can't put in my private key as I don't have any other machine with Sync up, I go to reset my e-mail. After getting the correct username (I am 100% sure it is correct) and get the captcha code correct, it tells me that an e-mail has been sent to the registered e-mail address. So, I go to check. I have nothing in my inbox, nothing in my spam. So, I go do the same for about 4 other e-mail addresses, and I don't have anything in there either. How can I find out what e-mail address has been registered, or how can I reset my password?

All Replies (3)

Himanshu Garg
Himanshu Garg
more options

Do you have your Sync key with you? Which Yahoo or Gmail or other Id did you enter for resetting your email.

If it was a Yahoo Id then please use Gmail as sometimes it takes time for yahoo to fetch the email.

Izmjenjeno od strane Himanshu Garg

GH0ST
GH0ST Vlasnik pitanja
more options

I do have the Sync Key, and I am 99% sure I used G-mail.

Richard Soderberg
Richard Soderberg
more options

Hi from Mozilla Services Operations. I'm sorry that you had trouble trying to reset your account password.

We fixed an issue earlier this evening that was preventing the "forgot password" emails from being delivered.

If you try resetting your password again, you should receive the email in just a few moments.

Sincerely,

Richard Soderberg, Services Operations

Izmjenjeno od strane Richard Soderberg