This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am trying to upgrade to Firefox 4, and I get this error message: The operation can’t be completed because you don’t have permission to access some of the items.

  • 1 odgovor
  • 6 ima ovaj problem
  • 12 views
  • Posljednji odgovor poslao cor-el

more options

I am trying to upgrade to Firefox 4, and I get this error message: The operation can’t be completed because you don’t have permission to access some of the items.

I am trying to upgrade to Firefox 4, and I get this error message: The operation can’t be completed because you don’t have permission to access some of the items.

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.