This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Can I get live help?

  • 4 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Donnie

1sirentx
1sirentx
more options

I have been using Firefox 6 for the last couple of months yet when I tried to log into my Hotmail account, it keeps telling me that my password is incorrect. But when I try and reset, it keeps sending me on a wild goose chase and I still cannot reset it. How in the WORLD can I get my silly hotmail password? It goes straight to my account when I use Internet Explorer, but I hate the explorer 9 version!

I have been using Firefox 6 for the last couple of months yet when I tried to log into my Hotmail account, it keeps telling me that my password is incorrect. But when I try and reset, it keeps sending me on a wild goose chase and I still cannot reset it. How in the WORLD can I get my silly hotmail password? It goes straight to my account when I use Internet Explorer, but I hate the explorer 9 version!

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

As you have been running Firefox 6 for a couple of months, are you currently running the Beta version or have you recently updated to the full release of Firefox 6 which occured August 16, 2011?

Izmjenjeno od strane Toad-Hall

1sirentx
1sirentx Vlasnik pitanja
more options

I have news for you, it was NOT just done 3 days ago but weeks ago. I have constantly experienced problems and even after I have tried over and over and over to get help, they have YET to assist me.

Donnie
Donnie
more options

I am a live help contributor as well, however live chat help is not available until 10am Pacific today.

Chat with a volunteer

You will find the hours of live chat at the bottom page

Donnie
Donnie
more options

If you were using version 6 previous to 3 days ago it was the beta version, rather than the final release product which was released August 16th. Try clearing your saved passwords/usernames & cache.

Delete browsing, search and download history on Firefox

I am not quite sure what you mean by firefox or hotmail sending you on a wild goose chase. Maybe if you provided further details I could get more specific.