This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Having trouble with Google in Firefox

  • 1 odgovor
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao the-edmeister

taylahartley
taylahartley
more options

I Google something and the results come up, but a lot of the time when I click into a site, a completely different and random site pops up. It's not like spam because it always pops up to something completely random like a carpet company. When I click back and click on the link again it directs me to the right site. Also, Google on Firefox sometimes doesn't allow me to click into my search results at all. It comes up with an error saying 'Firefox can't find the server at google.ad.sgdoubleclick.net.', for most of the search results that come up, no matter what I'm searching, even if it isn't a Google ad.

I Google something and the results come up, but a lot of the time when I click into a site, a completely different and random site pops up. It's not like spam because it always pops up to something completely random like a carpet company. When I click back and click on the link again it directs me to the right site. Also, Google on Firefox sometimes doesn't allow me to click into my search results at all. It comes up with an error saying 'Firefox can't find the server at google.ad.sgdoubleclick.net.', for most of the search results that come up, no matter what I'm searching, even if it isn't a Google ad.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Probably Malware or a virus.

Install, update, and run these programs in this order. They are listed in order of efficacy.
(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)
These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx
Also, if you have a search engine re-direct problem, see this:
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com