This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to turn on Private Browsing since upgrading the new version. However, on my laptop I am given the option. Both upgrades were done the same day.

  • 1 odgovor
  • 4 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao cor-el

more options

In the Tools drop-down menu, the "Start Private Browsing" option is not highlighted, nor does Ctrl/Sft/P turn it on. The laptop allows both.

In the Tools drop-down menu, the "Start Private Browsing" option is not highlighted, nor does Ctrl/Sft/P turn it on. The laptop allows both.

Izabrano rješenje

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (1)

more options

Odabrano rješenje

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Izmjenjeno od strane cor-el