We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox crashes

  • 1 odgovor
  • 1 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao knorretje

NavH
NavH
more options

Hi, Each time I try and startup firefox it instantly crashes, without loading anything etc. it just crashes each and every time. I have tried all step in the firefox help article but nothing works. As its in instant crash I am unable to open in safe mode etc. removing and then reinstalling also did not work.

Hi, Each time I try and startup firefox it instantly crashes, without loading anything etc. it just crashes each and every time. I have tried all step in the firefox help article but nothing works. As its in instant crash I am unable to open in safe mode etc. removing and then reinstalling also did not work.

All Replies (1)

knorretje
knorretje
more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-25833265-b36c-46a6-b2e2-d4ed72111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.