This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox crashes before opening, but doesn't in safe mode

  • 2 odgovori
  • 3 ima ovaj problem
  • 20 views
  • Posljednji odgovor poslao flyfilly

flyfilly
flyfilly
more options

Firefox starts up, sometimes the browser window will actually open, but either way it crashes before it fully loads. I can open it in safe mode and have therefore tried the suggestions in 'Troubleshooting extensions and themes', but it still crashes, even with all add ons and extensions disabled, after removing and reinstalling the latest version of Firefox and resetting the toolbar.

Firefox starts up, sometimes the browser window will actually open, but either way it crashes before it fully loads. I can open it in safe mode and have therefore tried the suggestions in 'Troubleshooting extensions and themes', but it still crashes, even with all add ons and extensions disabled, after removing and reinstalling the latest version of Firefox and resetting the toolbar.

Izabrano rješenje

Your crashreport: https://crash-stats.mozilla.com/report/index/bp-f144bda2-12d0-4a31-94f8-318662111109 This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem According to the user in question 892517 Trusteer is aware of the problem and working on a fix. See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Pročitajte ovaj odgovor sa objašnjenjem 👍 2

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Odabrano rješenje

Your crashreport: https://crash-stats.mozilla.com/report/index/bp-f144bda2-12d0-4a31-94f8-318662111109 This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem According to the user in question 892517 Trusteer is aware of the problem and working on a fix. See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

flyfilly
flyfilly Vlasnik pitanja
more options

Thanks Swarnava, you're a star. I've removed Rapport and Firefox is back to working as normal. Hooray! Thanks again.