This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), anyone can help me?

  • 2 odgovori
  • 74 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao cor-el

more options

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

Izabrano rješenje

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (2)

more options

Odabrano rješenje

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

more options

Try to disable the hardware acceleration in the Flash Player.

See:

Flash "Display settings" window:


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).