We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Why is firefox crashing every time I try to compose or reply to email in Gmail and Hotmail?

  • 1 odgovor
  • 4 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao the-edmeister

John
John
more options

After I upgraded to Firefox 10, I can open gmail and hotmail, read email, but if I try to compose an email, or reply to an existing one, it crashed. Also, just now when I tried to fill in this box here with firefox, it crashed. I am now using Chrome, and will continue to do so until there is a solution. This crashing thing is more than a little annoying.

After I upgraded to Firefox 10, I can open gmail and hotmail, read email, but if I try to compose an email, or reply to an existing one, it crashed. Also, just now when I tried to fill in this box here with firefox, it crashed. I am now using Chrome, and will continue to do so until there is a solution. This crashing thing is more than a little annoying.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.

  1. Middle-Click the hyperlinks to bring up each Crash Report page in a new Tab; each page may take a few minutes to load.
  2. Then copy'n'paste the URL of each of those reports into the message box here.
  3. We'll see if we can help you figure out what is causing those crashes to happen.

If you can't open Firefox or keep it open long enough to get the Crash Report ID's, even in the Firefox Safe Mode - see the section entitled - You can't open Firefox because it crashes at startup even in Safe Mode:.