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I cannot summarize in a sentence; won't download.

  • 3 odgovori
  • 3 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao Hasan

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here is the message i get; i have no idea what you mean by "item"

The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.

I found one route, did all that; no change

here is the message i get; i have no idea what you mean by "item" The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again. I found one route, did all that; no change

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  • Where do you see this message ??
  • When do you see this message appearing ??

Izmjenjeno od strane Hasan

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I am trying to update firefox, and after I open the downloaded file, this cryptic message appears in a little box

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You will need to Reinstall Firefox because your previous Installation did not end properly or it got Corrupted.

-> Uninstall your current Firefox as described in this article -> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from the following link using some other Web Browser:

-> Install Firefox 12 as described in this article -> How to download and install Firefox on Mac

Check and tell if its working.