This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

audio won't play

  • 2 odgovori
  • 7 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao AliceWyman

more options

I have no audio when I try to watch a video or listen to music, as on Youtube or music samples on Amazon. Yet I can hear the audio in the Mozilla add-ons demonstration video on the add-ons page. I have tried all the suggestions listed on the support page and none of them work. This problem started about 3 weeks ago for no apparent reason.

I have no audio when I try to watch a video or listen to music, as on Youtube or music samples on Amazon. Yet I can hear the audio in the Mozilla add-ons demonstration video on the add-ons page. I have tried all the suggestions listed on the support page and none of them work. This problem started about 3 weeks ago for no apparent reason.

Izabrano rješenje

I guess I'm just too literal. When the audio wouldn't play it didn't act like a crash to,e.g. a violent shut-down to the program. The solution was simple. Downgrade the version of Flash Player. I downgraded from 11.3 to 10.3. Problem solved

Pročitajte ovaj odgovor sa objašnjenjem 👍 2

All Replies (2)

more options

Odabrano rješenje

I guess I'm just too literal. When the audio wouldn't play it didn't act like a crash to,e.g. a violent shut-down to the program. The solution was simple. Downgrade the version of Flash Player. I downgraded from 11.3 to 10.3. Problem solved

more options

For anyone reading, see these articles about Flash Player 11.3 problems and solutions: