This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

FF cannot display all the web pages (it laggs a lot on FB, youtube, gmail). I tried to reset many times (new pc bought with W8, I synchonizeded FF). Help please

  • 2 odgovori
  • 1 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao cor-el

AntoineM123
AntoineM123
more options

Hello everybody,

FF works properly till it crashs, then I have to reset everything and it crashs again. My webpages cannot be displayed properly (fb, youtube, gmail) while it works on chrome and IE.

Please, help me ! Thank you.

Hello everybody, FF works properly till it crashs, then I have to reset everything and it crashs again. My webpages cannot be displayed properly (fb, youtube, gmail) while it works on chrome and IE. Please, help me ! Thank you.

All Replies (2)

smo
smo
more options

pls ignoreWe're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Izmjenjeno od strane smo

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin