This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Help with installation?

  • 3 odgovori
  • 1 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao green913

green913
green913
more options

I have been unable to use the app Firefox for Android on my Nook HD recently, although I have been able to in the past. This problem has persisted for at least the past week. Whenever I click on the app's icon, it tries to open the Nook shop, and then says that the Nook shop has stopped responding. When I open up the app's page in the Google Play store, it says that the app is not installed on my device. So I click "Install", and it downloads fine, but gives an error message once it starts the actual install. Please help me fix this problem and to continue on enjoying your app.

Thanks in advance! -Quinton

I have been unable to use the app Firefox for Android on my Nook HD recently, although I have been able to in the past. This problem has persisted for at least the past week. Whenever I click on the app's icon, it tries to open the Nook shop, and then says that the Nook shop has stopped responding. When I open up the app's page in the Google Play store, it says that the app is not installed on my device. So I click "Install", and it downloads fine, but gives an error message once it starts the actual install. Please help me fix this problem and to continue on enjoying your app. Thanks in advance! -Quinton

Izabrano rješenje

Ok, I just did a factory reset and then was able to install it.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (3)

user633449
user633449
more options

What's the specific error message you receive?

green913
green913 Vlasnik pitanja
more options

It just says "Error: Incompatible update", but I haven't updated anything. The software version hasn't changed on my Nook at all, it is still software version 2.1.0.

And I can't uninstall and reinstall the app either. Whenever you hold your finger on an app in the apps section, four options usually come up: Add to Home, Add to Shelf, Assign to Profiles, and Uninstall. However, only the first three options appear when I hold my finger on the Firefox app.

Izmjenjeno od strane green913

green913
green913 Vlasnik pitanja
more options

Odabrano rješenje

Ok, I just did a factory reset and then was able to install it.