Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am getting a yellow bar that says my Mozilla is unsupported--is this valid or an imposter

  • 1 odgovor
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao kobe

more options

When I recently downloaded SkypeI also received several uninvited add-ons which totally revised the appearance and operation of my Mozilla, and added a task bar called Key Bar 1.12, and some kind of PC Optimizer program. I found several programs were added that day and uninstalled them all. Nothing changed, so I uninstalled Mozilla. That did not help either, until I found a link in Mozilla help to remove add-ons and restart. These programs were apparently rigged to stop me from doing this, as there was no response when I clicked the option to remove these add-ons. So I manually restarted. Problem solved, everything seemed to return to normal. But now I occassionally receive a yellow bar saying my Mozilla is unsupported, and to update "click here". I keep dismissing it as I am afraid it is that nasty little thing trying to get back in control. Is it them or is it Mozilla. How can I know if I have the latest or the true Mozilla?

When I recently downloaded SkypeI also received several uninvited add-ons which totally revised the appearance and operation of my Mozilla, and added a task bar called Key Bar 1.12, and some kind of PC Optimizer program. I found several programs were added that day and uninstalled them all. Nothing changed, so I uninstalled Mozilla. That did not help either, until I found a link in Mozilla help to remove add-ons and restart. These programs were apparently rigged to stop me from doing this, as there was no response when I clicked the option to remove these add-ons. So I manually restarted. Problem solved, everything seemed to return to normal. But now I occassionally receive a yellow bar saying my Mozilla is unsupported, and to update "click here". I keep dismissing it as I am afraid it is that nasty little thing trying to get back in control. Is it them or is it Mozilla. How can I know if I have the latest or the true Mozilla?

All Replies (1)

more options

Well the forum software detected your version of firefox is outdated, a safe thing to do is to update from here.

OR READ

And check for malware and or reset firefox, read these linked kb articles below.

Izmjenjeno od strane kobe