This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Whenever I try opening Firefox, it keeps saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

  • 2 odgovori
  • 1 ima ovaj problem
  • 21 views
  • Posljednji odgovor poslao cor-el

more options

Some weird stuff happened. Firefox and Google Chrome merged into one or something like that happened. I tried going on Firefox after that but it kept repeating that message. I uninstalled and reinstalled Chrome and Chrome is now fine, but for Firefox I uninstalled and reinstalled it about 2 times. After the 2nd time, it started working... for 5 minutes. Then the same stuff happened again.

Some weird stuff happened. Firefox and Google Chrome merged into one or something like that happened. I tried going on Firefox after that but it kept repeating that message. I uninstalled and reinstalled Chrome and Chrome is now fine, but for Firefox I uninstalled and reinstalled it about 2 times. After the 2nd time, it started working... for 5 minutes. Then the same stuff happened again.

All Replies (2)

more options

Hello ajbenius already there is a discussion about this same problem here:

more options

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 is no longer present on the hard drive.

  • Windows: "%AppData%\Mozilla\Firefox\"
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/
  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" to recover an existing profile if there is still one present