Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting a message about video player update. What's going on? Why do I need this? Prove that I do - too many viruses out there to just download something

  • 1 odgovor
  • 21 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao cor-el

more options

A page keeps popping up saying FIREFOX wants me to download this video player. I'm leery of downloading anything these days with the Heartbleed virus out there

A page keeps popping up saying FIREFOX wants me to download this video player. I'm leery of downloading anything these days with the Heartbleed virus out there

Izabrano rješenje

If you get a pop-up message asking to update or install other software then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

Pročitajte ovaj odgovor sa objašnjenjem 👍 14

All Replies (1)

more options

Odabrano rješenje

If you get a pop-up message asking to update or install other software then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.