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Firefox Does Nothing

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by user633449

HuntingPudel
HuntingPudel
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I have a user who can load Firefox, but once it's loaded, it does not do anything. We can type a URL in the URL box at the top of the screen and hit return, but Firebox dos not respond. I tried clicking on the menus and selecting several menu items and none of those would show up in the browser window. I have tried uninstalling and reinstalling Firefox with no change in behavior. I assume that this is probably some sort of error in the user profile, but I do not know enough about where to start in her profile folder. Please help.

I have a user who can load Firefox, but once it's loaded, it does not do anything. We can type a URL in the URL box at the top of the screen and hit return, but Firebox dos not respond. I tried clicking on the menus and selecting several menu items and none of those would show up in the browser window. I have tried uninstalling and reinstalling Firefox with no change in behavior. I assume that this is probably some sort of error in the user profile, but I do not know enough about where to start in her profile folder. Please help.

All Replies (1)

user633449
user633449
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Hello ,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device!

Please report back to say if this helped you!

Thank you.

Also, please update to Firefox 30