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FF 30.0: Firefox do not stop, parent.lock and process is still there.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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My Data:

Application Basics


Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: NoScript Version: 2.6.8.28 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402680066 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.npovshelper: 0 plugin.state.nppdfxcviewnpplugin: 0 plugin.state.npspwrap: 0 plugin.state.npvlc: 0 privacy.sanitize.migrateFx3Prefs: true

Graphics


Adapter Description: NVIDIA GeForce GTX 560 Ti Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x1200 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 5-19-2014 Driver Version: 9.18.13.3788 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16


Since the update to 30.0 my firefox does not close correctly. One process is still there (and the parent.lock as well).


I tried so far: -reinstall with all information deleted - deactivate all Plugins and Extensions - shut it down via the menu.

I usualy love this browser and i use it for years.

Any Help?

Thanks in advance Thomas

My Data: Application Basics ------------------ Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: NoScript Version: 2.6.8.28 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402680066 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.npovshelper: 0 plugin.state.nppdfxcviewnpplugin: 0 plugin.state.npspwrap: 0 plugin.state.npvlc: 0 privacy.sanitize.migrateFx3Prefs: true Graphics -------- Adapter Description: NVIDIA GeForce GTX 560 Ti Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x1200 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 5-19-2014 Driver Version: 9.18.13.3788 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16 Since the update to 30.0 my firefox does not close correctly. One process is still there (and the parent.lock as well). I tried so far: -reinstall with all information deleted - deactivate all Plugins and Extensions - shut it down via the menu. I usualy love this browser and i use it for years. Any Help? Thanks in advance Thomas

Chosen solution

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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Chosen Solution

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.