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thunderbird wont download new messages, displays spinning wheel continuously

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by christ1

danbecker75
danbecker75
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last successfully downloaded a new message from gmail about a week ago. now when I start up thunderbird, it just displays a spinning wheel at the top of the window, and never actually downloads any email. no error messages that I could find. I didnt want to lose all my filters and mail folder configurations by redownloading from scratch.

last successfully downloaded a new message from gmail about a week ago. now when I start up thunderbird, it just displays a spinning wheel at the top of the window, and never actually downloads any email. no error messages that I could find. I didnt want to lose all my filters and mail folder configurations by redownloading from scratch.

All Replies (4)

danbecker75
danbecker75 Question owner
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other information: I'm running 24.6.0 version of thunderbird. spinning wheel eventually goes away when I go to offline mode. but starts again when I go online. I have multiple gmail accounts, and all of them are blocked. I can see the messages in a web browser going to gmail. have not made any changes to my gmail accounts or thunderbird to my knowledge. gmail is using about 15% of capacity.

christ1
christ1
  • Top 25 Contributor
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Do you use any anti-virus software which includes a personal firewall?

danbecker75
danbecker75 Question owner
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I do, and it has been turned on well before the issue started occurring. I just turned it off, and it doesnt make any difference.

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?