This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video from all webistes stutter as well as typing and scrolling.

  • 2 replies
  • 10 have this problem
  • 16 views
  • Last reply by Bocod

Bocod
Bocod
more options

When i watch videos, from any website (youtube, facebook, etc...), they all stutter every 10 seconds or so. Just the video stutters, the audio works fine and the video catches up with the audio. Also, while im typing, the response stutters as well. The letters will show up as I am typing, but then pause while i keep typing, then catch up. Scrolling stutters as well. I have no add-ons other than the required flash player, java, etc... and they are all up to date. I unchecked the hardware accelerator box in options as well. FF is the only program that causes these. My wifes computer does the stuttering on videos too. Its really annoying to her because she watches a lot of her shows online. Its not our internet. We have a 200M fiber optic line and like i said, this only occurs in FF.

When i watch videos, from any website (youtube, facebook, etc...), they all stutter every 10 seconds or so. Just the video stutters, the audio works fine and the video catches up with the audio. Also, while im typing, the response stutters as well. The letters will show up as I am typing, but then pause while i keep typing, then catch up. Scrolling stutters as well. I have no add-ons other than the required flash player, java, etc... and they are all up to date. I unchecked the hardware accelerator box in options as well. FF is the only program that causes these. My wifes computer does the stuttering on videos too. Its really annoying to her because she watches a lot of her shows online. Its not our internet. We have a 200M fiber optic line and like i said, this only occurs in FF.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is some interference with Firefox creating a new sessionstore.js file to store session data.

You can check the Firefox profile folder for the presence of numbered sessionstore-##.js

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

You can also try to increase the browser.sessionstore.interval pref on the about:config page.

Bocod
Bocod Question owner
more options

How do you turn off session store? browser.sessionstore.enabled is not an option in my config. I dont care to have it on. I would rather my videos played correctly than worry about restoring a browsing session from some random incident. I would rather FF create a stable platform where you dont have to jerry rig it in order to even use it.