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Error message "Request entry to Large" what does it mean?

  • 2 replies
  • 1 has this problem
  • 28 views
  • Last reply by warp4dennis

warp4dennis
warp4dennis
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Error 413 appears when trying to login at "support.lenovo.com/en_ca/". 'The requested resource does not allow request data with "Get" requests, or the amount of data provided in the request exceeds the capacity limit.' Lenovo says that their website is OK. Using Internet Explorer the connection is made without any problem. The Deutsche Telekom confirmed that using IE gives no problems. And they confirmed that they get the same error when they try to make the connection using FireFox. So the problem seems to be by Mozilla FireFox.

Error 413 appears when trying to login at "support.lenovo.com/en_ca/". 'The requested resource does not allow request data with "Get" requests, or the amount of data provided in the request exceeds the capacity limit.' Lenovo says that their website is OK. Using Internet Explorer the connection is made without any problem. The Deutsche Telekom confirmed that using IE gives no problems. And they confirmed that they get the same error when they try to make the connection using FireFox. So the problem seems to be by Mozilla FireFox.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies. Also check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Please update to the current Firefox 30 release.

  • Help > About Firefox

The Firefox 24 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.
warp4dennis
warp4dennis Question owner
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"Clear the Cache": 

   Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

None of these 'options' appear on my PC in: C:\Program Files\Mozilla Firefox

Only these folders appear: browser chrome components defaults dictionaries extensions greprefs modules plugins res searchplugins uninstall webapprt

Where else should I look?