This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Sync Error messages

  • 7 replies
  • 15 have this problem
  • 3 views
  • Last reply by philipp

more options

Hello.

Since Monday I keep getting sync errors on Firefox 31 with a Windows 8.1 machine: "Sync encountered an error while syncing: Unknown error."

Here is the sync log: http://pastebin.com/fuY8u572

It looks like it is syncing everything except for the open tabs on this computer.

Could you please take a look?

Hello. Since Monday I keep getting sync errors on Firefox 31 with a Windows 8.1 machine: "Sync encountered an error while syncing: Unknown error." Here is the sync log: http://pastebin.com/fuY8u572 It looks like it is syncing everything except for the open tabs on this computer. Could you please take a look?

Chosen solution

hello jesuita, that's an issue known to mozilla engineers who are currently working on a fix (the problem is on the server-side, so there's nothing you can change on your end). for progress on the issue you can follow or vote for bug #1045691.

Read this answer in context 👍 3

All Replies (7)

more options

Chosen Solution

hello jesuita, that's an issue known to mozilla engineers who are currently working on a fix (the problem is on the server-side, so there's nothing you can change on your end). for progress on the issue you can follow or vote for bug #1045691.

more options

I have recently started getting these messages on Firefox ESR 24.7.0 Macintosh. It's very frustrating: I have no idea what will happen to sync once my machines are able to access the database with their increasingly-divergent bookmarks, etc.

Should I assume the problem remains at your end? I have at least one error log available to post on request.

more options

From my side its fixed, didn't do anything so it seemed to be something central

more options

Curious as to whether I should expect a fix from the server side or if I have to take active steps unknown to me to fix this.

I just got a "Solution found to Firefox Help question" email telling me "Etnier has found a solution to a Firefox question that you're following."

I have found no solution as of yet.

Modified by Etnier

more options

Etnier,

Please start a new question thread - https://support.mozilla.org/en-US/questions/new

more options

I TRIED to do that and was urged by your forum software to this very thread, where I dutifully posted.

Alright: I'd start over again

Modified by Etnier

more options

thank you, i'll close this thread then...