This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird will not add addresses to the to field in my e-mails

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by Shawnee1

more options

when I double click on a name in the e-mail side bar it does not transfer to the To column of the e-mail. nor will using any of the other routes (right click and hit the To command, etc)

Can anybody help me?!?!

Thanks so much

Jennifer

when I double click on a name in the e-mail side bar it does not transfer to the To column of the e-mail. nor will using any of the other routes (right click and hit the To command, etc) Can anybody help me?!?! Thanks so much Jennifer

Chosen solution

Has this ever worked for you? If so, when did it stop working?

Issues like this are often related to entries in the Address Book being in the wrong fields, which usually comes about from having imported addresses from somewhere else and not matching up the data fields in Thunderbird's Address Book with the fields in the data being imported.

Open your Address Book and scrutinize your Contacts; are all the email addresses actually in a field for email addresses, and not somewhere else? "Nicknames" seems to be a common location for mis-placed email addresses.

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

Has this ever worked for you? If so, when did it stop working?

Issues like this are often related to entries in the Address Book being in the wrong fields, which usually comes about from having imported addresses from somewhere else and not matching up the data fields in Thunderbird's Address Book with the fields in the data being imported.

Open your Address Book and scrutinize your Contacts; are all the email addresses actually in a field for email addresses, and not somewhere else? "Nicknames" seems to be a common location for mis-placed email addresses.

more options

Thank you so much Zenos...you have been a great help

more options

This solution also worked for me on 11-11-14. All the imported contact email addresses ended up in the "Nickname" box instead of email address box. I put the addresses in the correct box and everything worked ok.