This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I seeing commercials since Firefox was supposed to have none?

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by janbarrett

more options

I'm being bombarded from every sort of commercial, ad, and video commercials. Please make them stop!

I'm being bombarded from every sort of commercial, ad, and video commercials. Please make them stop!

Chosen solution

If the problem is limited to particular websites, and continues after the clean-up, you could consider using an ad blocking extension to reduce the amount of advertising you see. For example, this is a popular one: https://addons.mozilla.org/firefox/addon/adblock-plus/

Read this answer in context 👍 0

All Replies (3)

more options

No browser has built-in commercials, as far as I know. Usually that would be caused either by an add-on or by external software.

To clean up, I suggest starting here:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

Next, you can "mop up" many remaining issues with the scanning/cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware. Those are free and take a long time to run. If they seem to finish quickly and especially if they require a purchase to clean your system, you may have a serious infection. Try the specialized forums listed in the article.

Finally, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

(1) In the left column, click Plugins. If you find a plugin that you don't recognize or which doesn't sound essential, try setting it to "Never Activate". (The most essential Plugin is Shockwave Flash. You can use most sites without the others.)

(2) In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Success?

more options

Chosen Solution

If the problem is limited to particular websites, and continues after the clean-up, you could consider using an ad blocking extension to reduce the amount of advertising you see. For example, this is a popular one: https://addons.mozilla.org/firefox/addon/adblock-plus/

more options

Thanks! That was a big help!