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Since the 32.0.3 update, I can't download files anymore

  • 5 replies
  • 8 have this problem
  • 8 views
  • Last reply by cor-el

Orlando8
Orlando8
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I'm unable to download any file of any type since I'm on Firefox 32.0.3. It just says the download has failed, and the file is empty. Everything was working fine until then. I've already tried resetting Firefox and all that's on the troubleshooting page. Nothing works. I've been using Safari these last few days, but would like to go back to Firefox. I'm using a Mac OS X 10.6.8

Thank you in advance

I'm unable to download any file of any type since I'm on Firefox 32.0.3. It just says the download has failed, and the file is empty. Everything was working fine until then. I've already tried resetting Firefox and all that's on the troubleshooting page. Nothing works. I've been using Safari these last few days, but would like to go back to Firefox. I'm using a Mac OS X 10.6.8 Thank you in advance

All Replies (5)

FredMcD
FredMcD
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You may have a corrupt localstore.rdf file. https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved

Orlando8
Orlando8 Question owner
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Thanks FredMcD, I went to check the link regarding a corrupt localstore.rdf file and saw this: "Unable to save or download files because the dialog box prompting you to open or save a file does not appear." In my case, the dialog box does appear, but whether I choose to open or to save, the download button still indicates that the download has failed. Also, the page recommends resetting Firefox, but I've already done this twice, with no result...

FredMcD
FredMcD
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Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.

Orlando8
Orlando8 Question owner
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Ok, I did it, but it still doesn't work...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.

Do you have any anti-virus software on your Mac that might be causing it?

Also make sure that you have write permissions for the OS temp folder and the final destination folder.

  • Firefox > Preferences > General: Download

Try to repair the disk permissions: