Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why when trying to play YouTube videos does it tell me I need JavaScript and adobe flash player but phone doesn't support

  • 2 replies
  • 4 have this problem
  • 18 views
  • Last reply by James

Melissa baker
Melissa baker
more options

Get error message when trying to play YouTube video's say phone don't support adobe flash player but sometimes it plays them

Get error message when trying to play YouTube video's say phone don't support adobe flash player but sometimes it plays them

All Replies (2)

guigs
guigs
more options

This is because the html5 player will load the video by default. I have noticed lately that some channels required flash player. Do you have an example video by chance for further investigation?

James
James
  • Moderator
  • Top 10 Contributor
more options

For those videos that do need Flash well you need the old Flash 11.1 plugin as Adobe stopped supporting Android and BB PlayBook as that version.

https://support.mozilla.org/en-US/kb/how-do-i-watch-flash-videos-firefox-android?