Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have saved Thunderbird data using Easy Transfer, as explained in Moving Thunderbird Data to a New Computer segment

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by peanut99

more options

But now I am unclear on what to do once the data has been transferred to the new computer, the new computer does not have Thunderbird installed, do I need to install it on the new computer, and do something? or is there something that I need to open in the data that was saved and transferred to the new computer, that will install it with the saved data that I transferred? Can you please explain what I need to do to in easy to understand terms as I am a novice with computers, or point me to where I can find a step by step explanation of what I need to do...thankyou

But now I am unclear on what to do once the data has been transferred to the new computer, the new computer does not have Thunderbird installed, do I need to install it on the new computer, and do something? or is there something that I need to open in the data that was saved and transferred to the new computer, that will install it with the saved data that I transferred? Can you please explain what I need to do to in easy to understand terms as I am a novice with computers, or point me to where I can find a step by step explanation of what I need to do...thankyou

All Replies (2)

more options

If you have followed the instructions and the Thunderbird folder containing Profiles folder files have been correctly transfered on new computer in this location - same place they were on the old computer

C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\ 


Yes you need to have Thunderbird installed. Download from here: https://www.mozilla.org/en-US/thunderbird/all.html

run Thunderbird and it should pick up those folders and files.

Modified by Toad-Hall

more options

Cheers thanks for your help