This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Links will not display in new window

  • 5 replies
  • 2 have this problem
  • 3 views
  • Last reply by Johnlorna

more options

I have just install the new version of Thunderbird 31.4.0 and now find when I click on a Link it does not display in a new window. To display the link I have to click on the Explorer tab near the start button. I would like the link to open immediately as it did previously. Thank you very much

I have just install the new version of Thunderbird 31.4.0 and now find when I click on a Link it does not display in a new window. To display the link I have to click on the Explorer tab near the start button. I would like the link to open immediately as it did previously. Thank you very much

Chosen solution

This is not actually a Thunderbird question, but a browser issue, so you should really be asking this in the Firefox forum (assuming you use firefox) as it is the browser not taking the focus.

However, here is some help if you use Firefox.

If you use Firefox: type : about:config into the Firefox address bar and hit enter. you will get a warning to be careful :)

In the Search bar, type : diverted look for this line: "browser.tabs.loadDivertedInBackground"

By default, the value of this entry should be false. This would give you focus on the browser after opening the link. So check to see if you may have this set as 'True'.

To change it, double click on that line and it will toggle the value from 'True to 'False'. Restart Firefox .

Read this answer in context 👍 0

All Replies (5)

more options

Read info on setting default browser:

more options

Hi Toad-Hall, Thank for your reply. I only have one Browser installed. The Link does open but it is behind the parent (original page) to see it I have to click on the Explorer icon in Quick Launch bar. I then opens as a window display. It did not do this until I installed the new version. Hope that helps JohnLorna.

more options

Chosen Solution

This is not actually a Thunderbird question, but a browser issue, so you should really be asking this in the Firefox forum (assuming you use firefox) as it is the browser not taking the focus.

However, here is some help if you use Firefox.

If you use Firefox: type : about:config into the Firefox address bar and hit enter. you will get a warning to be careful :)

In the Search bar, type : diverted look for this line: "browser.tabs.loadDivertedInBackground"

By default, the value of this entry should be false. This would give you focus on the browser after opening the link. So check to see if you may have this set as 'True'.

To change it, double click on that line and it will toggle the value from 'True to 'False'. Restart Firefox .

more options

Johnlorna said

I have just install the new version of Thunderbird 31.4.0 and now find when I click on a Link it does not display in a new window. To display the link I have to click on the Explorer tab near the start button. I would like the link to open immediately as it did previously. Thank you very much
more options

Hi Toal-Hall, My apologies I should have mentioned my Browser is Explorer 11. After a lot of investigation I discovered my AV was causing the problem. I had just installed an update for it and it had placed the browser in a Sandbox. When I open Explorer you could see a yellow border around the window. I was able to remove this and now everything is fine. I can open any links without any problem. Thanks' again for your time and suggestions. John.