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cannot reopen Firefox after closing, reports its still running.

  • 2 replies
  • 4 have this problem
  • 12 views
  • Last reply by cor-el

superdad22
superdad22
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After closing browser, I cannot re-open it. It reports that it is still running. Clicking the "close Firefox" option has no effect. Task Manager shows no applications running. I have to close and re-open Windows to before I can restart Firefox. Only started recently, not had this prob in years of using Firefox.

Thanks

After closing browser, I cannot re-open it. It reports that it is still running. Clicking the "close Firefox" option has no effect. Task Manager shows no applications running. I have to close and re-open Windows to before I can restart Firefox. Only started recently, not had this prob in years of using Firefox. Thanks

All Replies (2)

John99
John99
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So you are saying no firefox.exe is seen in task manager. Look for plugincontainer , do you see that it could be some plugin like flashplayer not exiting cleanly. If you see that kill it with task manager.

Can you attach a screenshot of the actual message please.

Also try looking for any recent crash reports. Key about:crashes into the location bar. It is the Crash ID starting with bp-that would be useful. (The forum software converts them to links after you post them)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You need to check the Processes tab and not Application to see if there is still a Firefox process or plugin-container process active

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.