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My inbox stopped showing message content. I tried to copy the inbox content to another folder but Firefox crashed and when I reopened the inbox all was gone

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by Vanlokeren

Vanlokeren
Vanlokeren
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I started having problems when sending emails. The reply address was not self-completing. The next day the message content was not displaying. Only the most recent messages were displaying fully. I noticed that messages I copied to other folders displayed properly. I decided to copy a month's worth of messages to an archive folder to see if this would help the problem. When I tried this Firefox appeared to crash and restart. When I looked at the inbox only the most recent emails were in it. Is there any way I can recover the lost mails? We usually keep up to a 1000 mails in the inbox folder and transfer the older mail month by month to archive folders. The last 5 years this has worked well for us. Thank you for any suggestions.

I started having problems when sending emails. The reply address was not self-completing. The next day the message content was not displaying. Only the most recent messages were displaying fully. I noticed that messages I copied to other folders displayed properly. I decided to copy a month's worth of messages to an archive folder to see if this would help the problem. When I tried this Firefox appeared to crash and restart. When I looked at the inbox only the most recent emails were in it. Is there any way I can recover the lost mails? We usually keep up to a 1000 mails in the inbox folder and transfer the older mail month by month to archive folders. The last 5 years this has worked well for us. Thank you for any suggestions.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

Vanlokeren
Vanlokeren Question owner
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Sorry I meant Thunderbird. Please move the question to the Thunderbird Queue.