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my Firefox browser is no longer working on my phone

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by philipp

thorvath
thorvath
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I primarily use my Mozilla Firefox browser on my android phone. I went to use it yesterday and got an error message stating it was sorry and then wanted me to send the crash report. Then it said it sent the report and then goes right back to the screen wanting me to send the crash report again. It's just his in circles. How can I fix this?

I primarily use my Mozilla Firefox browser on my android phone. I went to use it yesterday and got an error message stating it was sorry and then wanted me to send the crash report. Then it said it sent the report and then goes right back to the screen wanting me to send the crash report again. It's just his in circles. How can I fix this?

Chosen solution

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

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philipp
philipp
  • Moderator
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hi thorvath, thank you for reporting this. unfortunately this is a problem with the android lollipop update that you've received on your htc one m8 from verizon at the moment. there is a fix for this issue by mozilla already in the pipeline, so please look out for a firefox update in the google play store in the coming days.

philipp
philipp
  • Moderator
more options

Chosen Solution

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.