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Pop up window opens when firefox is opened. Cannot close it to use the browser. How do I get rid of this?

  • 3 replies
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  • Last reply by JimboSlic3

JimboSlic3
JimboSlic3
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There is no text in this popup window, and when I click outside of the window, there is an "error" tone that plays. The only way I can close Firefox is to open task manager and end task. I have removed Firefox from my computer and reinstalled it, and this did not solve the problem. Included is a screenshot of what it looks like.

There is no text in this popup window, and when I click outside of the window, there is an "error" tone that plays. The only way I can close Firefox is to open task manager and end task. I have removed Firefox from my computer and reinstalled it, and this did not solve the problem. Included is a screenshot of what it looks like.

Chosen solution

This can possibly be caused by the AOL toolbar.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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All Replies (3)

JimboSlic3
JimboSlic3 Question owner
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Screenshot did not post in my initial post. Here it is.

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

This can possibly be caused by the AOL toolbar.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
JimboSlic3
JimboSlic3 Question owner
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Resolved. Thank you very much.