This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get a crash whenever I open a part in settings.

  • 4 replies
  • 3 have this problem
  • 9 views
  • Last reply by Ererer

more options

Ever since I upgraded my OS, Some parts in Firefox settings crash. For example whenever I try to open and configure in Settings~~Homepage~~or Settings~~Search, Firefox just crashes. I used to be able to use Firefox just fine, until I upgraded. I use Firefox 39 and Firefox Aurora (42). Is this an OS problem or just happened because of recent Firefox updates? I use android lollipop 5.1.1 ( worked with 5.1.1 before also)

p.s. Pale Moon browser (based off of the Firefox 25 gecko engine or something?) works perfectly fine. And thanks for anyone's help!!!

Ever since I upgraded my OS, Some parts in Firefox settings crash. For example whenever I try to open and configure in Settings~~Homepage~~or Settings~~Search, Firefox just crashes. I used to be able to use Firefox just fine, until I upgraded. I use Firefox 39 and Firefox Aurora (42). Is this an OS problem or just happened because of recent Firefox updates? I use android lollipop 5.1.1 ( worked with 5.1.1 before also) p.s. Pale Moon browser (based off of the Firefox 25 gecko engine or something?) works perfectly fine. And thanks for anyone's help!!!

All Replies (4)

more options

Have you tried reinstalling the app?If problem persists after reinstallation let me know

more options

Yeah, I have tried everything. I have uninstalled and reinstalled both Firefox browsers, but to no avail. I have cleared my devce's cache and even done a factory reset (since I needed to anyway). But the problem still persists... at least sync is working!

more options
more options