This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

getting a playback error,media error code(-5)on my firefox app for my roku when I try beaming movies to my TV !!!

  • 5 replies
  • 1 has this problem
  • 10 views
  • Last reply by 11roger22

11roger22
11roger22
more options

Tried a couple movie sites and still getting the same error code

Tried a couple movie sites and still getting the same error code

All Replies (5)

guigs
guigs
more options

In order to further investigate we need an example url and steps taken to reproduce this please.

Please also report back the results of the mentioned troubleshooting steps below:

Some things to consider:

  • is the media type supported?
  • is it a local file? [1022091?]
  • Can you please profile an example url where this is happening so we can help test it too :-?

Modified by guigs

11roger22
11roger22 Question owner
more options

Went on a site called vumoo to watch a high def movie,found the TV icon and beamed it to my roku 3,it started to load but got a playback error...media error: the media format is unknown or unsupported code:(5) about quarter way into loading the movie !!!!

guigs
guigs
more options
11roger22
11roger22 Question owner
more options

guigs said

11roger22
11roger22 Question owner
more options

Thanks