firefox/nvidia crashes with hardware acceleration, done waiting for a fix
First off, 10+ year FF user and this problem has been lingering for years now, as such I am done struggling with it. I know you have all heard the problem, nvidia card, ff with hardware acceleration enabled and crash while watching you tube. Screen either goes black or green, but hard freeze, must power off an back on to recover. Turning off hardware acceleration will stop the crashes but then the performance of youtube videos at full screen, 2560x1600 produces massive stuttering and video is un-watchable. Load up IE, works fine, chrome, no problems, even with hardware acceleration. Previously running older drivers would fix this, but that no longer works. I have tried multiple versions as far back as 344.11, which used to fix this problem, but running year of video drivers just causes other problems with gaming etc. Most of the posts I have read always point back at the driver which should never crash, but as I stated above, FF is the ONLY PROGRAM that causes these crashes so it must be something you guys are doing wrong. At this point I am running a stock 40.0.3 with no addons or anything, windows 7 x64 with all the latest patches, GTX570 with a clean 355.82 driver install. Full screen Youtube unacceptible with acceleration off, 5 minutes to crash with it enabled.
All Replies (10)
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 11.0.12
Adobe PDF Plug-In For Firefox and Netscape 10.1.15
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Original message was posted from another computer is why specs different. Videos are all HTML5 not Flash, don't even have flash installed. Already stated running latest video driver.
Please do the following. If you have more then one computer to check, post the information in one post each, and identify it at the top of the post.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Well I have reverted to the running configuration I had before resetting since fresh installing did not help. As such you will see I do now indeed have a bunch of plugins etc loaded, so here you go.
Application Basics
Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: All-in-One Sidebar Version: 0.7.26 Enabled: true ID: {097d3191-e6fa-4728-9826-b533d755359d}
Name: CommaFeed Version: 2.0.1-signed.1-signed Enabled: true ID: firefox@commafeed.com
Name: Custom Tab Width Version: 1.0.1.1-signed Enabled: true ID: tab-width@design-noir.de
Name: Easy DragToGo+ Version: 1.1.3.1 Enabled: true ID: pig1717@gmail.com
Name: Feed Sidebar Version: 8.0.4.1-signed Enabled: true ID: feedbar@efinke.com
Name: FireGestures Version: 1.10.1 Enabled: true ID: firegestures@xuldev.org
Name: KeeFox Version: 1.4.8.1-signed Enabled: true ID: keefox@chris.tomlinson
Name: NoScript Version: 2.6.9.36 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Padlock Version: 0.5.0.1-signed Enabled: true ID: {d09e32df-8610-4b33-b929-1e631b764130}
Name: Proxy Selector Version: 1.31.1-signed Enabled: true ID: proxyselector@mozilla.org
Name: Reddit Enhancement Suite Version: 4.5.4.1-signed Enabled: true ID: jid1-xUfzOsOFlzSOXg@jetpack
Name: ReloadEvery Version: 28.0.2.1-signed Enabled: true ID: {888d99e7-e8b5-46a3-851e-1ec45da1e644}
Name: RSS Icon In Awesombar Version: 1.4.1-signed Enabled: true ID: rssicon@jasnapaka.com
Name: Search by Image for Google Version: 1.2.0.1-signed Enabled: true ID: {ab4b5718-3998-4a2c-91ae-18a7c2db513e}
Name: Session Manager Version: 0.8.1.7 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}
Name: Translate This! Version: 3.0.2.1-signed Enabled: true ID: jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack
Name: Adobe Acrobat - Create PDF Version: 1.2 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom
Name: feedly Version: 16.0.528.1-signed Enabled: false ID: feedly@devhd
Name: IDS_SS_NAME Version: IDS_SS_VERSION Enabled: false ID: {D19CA586-DD6C-4a0a-96F8-14644F340D60}
Graphics
Adapter Description: NVIDIA GeForce GTX 570 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1280 Asynchronous Pan/Zoom: none Device ID: 0x1086 DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 8-25-2015 Driver Version: 10.18.13.5582 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 15733842 Supports Hardware H264 Decoding: false Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.browsewithcaret: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: false browser.download.manager.showWhenStarting: false browser.history_expire_days_min: 20 browser.history_expire_days.mirror: 180 browser.places.importBookmarksHTML: false browser.places.importDefaults: false browser.places.leftPaneFolderId: -1 browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 7 browser.places.updateRecentTagsUri: false browser.search.update: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage: http://www.google.com browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.tabMinWidth: 0 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 1800 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 40.0.3 font.internaluseonly.changed: true general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729) gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true layers.acceleration.disabled: true media.gmp-eme-adobe.lastUpdate: 1437848964 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1431978832 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441252545 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441018753 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1317976616 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 plugin.state.npauthz: 0 plugin.state.npdeployjava: 0 plugin.state.npitunes: 0 plugin.state.npnv3dvstreaming: 1 plugin.state.npoctoshape: 0 plugin.state.npqtplugin: 0 privacy.cpd.cache: false privacy.cpd.downloads: false privacy.cpd.extensions-sessionmanager: false privacy.cpd.history: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1439278353
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Rename this file, then try Firefox.
Type about:support in the address bar and press enter.
Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Locate the user.js file. Then rename it. Restart Firefox.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
user.js renamed and firefox reloaded in safe mode and both problems still exist. Full screen Youtube choppy with acceleration off, 5 minutes to system crash with it enabled.
I've called the big guys to help you. Good luck.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Windows Safe mode with Firefox Safe mode did not crash with hardware acceleration enabled. But performance was terrible with and without it turned on at 800x600.
How about computer safe mode, Firefox normal mode?
Hardware acceleration is disabled in Firefox Safe Mode. That would be the work around until there is a fix.