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I started firefox and it showed as updating. Now it won't start, at all. When I click on the exe it doesn't react.

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  • Last reply by cor-el

Drakki
Drakki
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I was using my PC normally and started when it showed firefox updating. The PC then crashed. When I rebooted and click on Firefox , it won't start. I went to the exe in program files and it shows all the files updated with today's date, but won't start

I was using my PC normally and started when it showed firefox updating. The PC then crashed. When I rebooted and click on Firefox , it won't start. I went to the exe in program files and it shows all the files updated with today's date, but won't start

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cor-el
cor-el
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  • Top 10 Contributor
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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile.