We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

Ogrivnam138
Ogrivnam138
more options

Firefox will not start in regular or safe mode...Mozilla crash reporter comes on the screen. The code of the last crash is: bp-7862b05e-8b83-42bc-abe5-ffdcb2141217. Thank you for your help

Firefox will not start in regular or safe mode...Mozilla crash reporter comes on the screen. The code of the last crash is: bp-7862b05e-8b83-42bc-abe5-ffdcb2141217. Thank you for your help

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, unfortunately this is a crash signature stemming back from last year, so it won't shed much light on the current situation... are there more recent recorded ones?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi

Could you keep please the discussion in one thread and not create new threads about your problem?

Locking duplicate thread. Please continue here: