Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My AOL account isn't working on Firefox.

LeeCharlesKelleyFirefox
LeeCharlesKelleyFirefox
more options

I get a "Blerk Error 1" notice from AOL when trying to log in to my email account. I've made AOL aware of the problem but they haven't fixed it. This only happens on Firefox, not Chrome or Safari.

I can access the main page on AOL, but when I click on to sign in, I get an "Internal Server Error" notice.

Can you help?

I get a "Blerk Error 1" notice from AOL when trying to log in to my email account. I've made AOL aware of the problem but they haven't fixed it. This only happens on Firefox, not Chrome or Safari. I can access the main page on AOL, but when I click on to sign in, I get an "Internal Server Error" notice. Can you help?

Chosen solution

Hello,

Footprints probably just means cache and cookies. So, if you clear your cache and cookies, you will have removed your footprints.

To clear cache and cookies do the following: Note: This will temporarily log you out of all sites you're logged in to.

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

If you have already tried this, I have no clue what the problem is.

Read this answer in context 👍 1

All Replies (3)

Gert Van Waelvelde
Gert Van Waelvelde
more options

Hello,

There is a whole series of things you can try to solve this problem on the AOL Help site. Have you tried those?

LeeCharlesKelleyFirefox
LeeCharlesKelleyFirefox Question owner
more options

Thanks for getting back to me.

I tried most of them. I didn't add the asterisk becauseI tried "correcting" the bookmark and now I don't have a bookmark at all. And I don't know how to clear the "footprints."

Again, I can access AOL's main site. I just can't log in to my email account. Meanwhile, there's no problem on Chrome or Safari.

Gert Van Waelvelde
Gert Van Waelvelde
more options

Chosen Solution

Hello,

Footprints probably just means cache and cookies. So, if you clear your cache and cookies, you will have removed your footprints.

To clear cache and cookies do the following: Note: This will temporarily log you out of all sites you're logged in to.

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

If you have already tried this, I have no clue what the problem is.