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Since updating to Firefox 44.0 trusteer software does not work. i have downloaded the trusteer software mutilple times and reloaded / installed the software.

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  • Last reply by James

jlitzelman
jlitzelman
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My bank uses Trusteer software from IBM to keep fraud down. Since the update to firefox 44.0 the trusteer software is not running in firefox. Website continues to ask me to download the software. I have reloaded the Trusteer software multiple times today and re-started the PC as well. Trusteer is working on my PC because I used Internet Explorer (v 11.0.26) to access my banking information.

My bank uses Trusteer software from IBM to keep fraud down. Since the update to firefox 44.0 the trusteer software is not running in firefox. Website continues to ask me to download the software. I have reloaded the Trusteer software multiple times today and re-started the PC as well. Trusteer is working on my PC because I used Internet Explorer (v 11.0.26) to access my banking information.

Chosen solution

Download the Release version from here: https://www.mozilla.org/en-US/firefox/fx/#desktop or here: https://www.mozilla.org/en-US/firefox/all/ (full, off-line installer version)

Un-install that Beta version, then install the Release version. Your Profile won't be touched, so your bookmarks, that Trusteer extension, and other 'data' are safe.

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All Replies (5)

philipp
philipp
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hi jlitzelman, if you have a problem with trusteer, please get in contact with their support directly. they are usually quite fast to respond on issues: https://www.trusteer.com/support/submit-ticket

the-edmeister
the-edmeister
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Uhh, the Firefox 44.0 version hasn't been officially released yet. Scheduled for tomorrow, Tuesday Jan 26 .

jlitzelman
jlitzelman Question owner
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FOR SOME REASON MY BROWSER WAS MARKED "BETA". Could have happened when I Upgraded to windows 10. But I cannot find a way to revert back to an older working release.

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Download the Release version from here: https://www.mozilla.org/en-US/firefox/fx/#desktop or here: https://www.mozilla.org/en-US/firefox/all/ (full, off-line installer version)

Un-install that Beta version, then install the Release version. Your Profile won't be touched, so your bookmarks, that Trusteer extension, and other 'data' are safe.

James
James
  • Moderator
  • Top 10 Contributor
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jlitzelman said

FOR SOME REASON MY BROWSER WAS MARKED "BETA". Could have happened when I Upgraded to windows 10.

You likely installed what was a Beta build of a version (there can be six to twelve beta builds for a version) at some point instead of the current release and continued on Beta channel since.