This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send e-mail

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by foxy

more options

Since thunderbird has been updated to the later version I have been unable to send e-mail and when I click on send I get this ( see picture) even if I'd tick the box and click OK I still have not sent my e-mail out. To send the email out I have to put it on send later after it will send. Everything works fine all my settings are correct I may have to find a new email server if I cannot send any emails out.

Since thunderbird has been updated to the later version I have been unable to send e-mail and when I click on send I get this ( see picture) even if I'd tick the box and click OK I still have not sent my e-mail out. To send the email out I have to put it on send later after it will send. Everything works fine all my settings are correct I may have to find a new email server if I cannot send any emails out.
Attached screenshots

Chosen solution

Try to start Thunderbird in safe mode. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Does the problem go away?

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Try to start Thunderbird in safe mode. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Does the problem go away?

more options

I would like to thank you for your help at the moment the problem is solved. What I did is put thunderbird in safe mode then I made a fresh start it's seem to solve the problem. I hope