This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Inbox and all other folders disappeared

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by Araneus100

Araneus100
Araneus100
more options

[Disregard--See subsequent post below. Brute force fix via backups] Thunderbird is 45.2.0. No crash reports since 2014. Account is MSN POP3. OS is Win 7 64-bit. When Thunderbird started this morning, it came up with no folders showing in the left pane, and after tweaking all possible views I still cannot see my Inbox or any other folders. I have restarted TB several times with the same results. I have restarted the computer--no change. I can actually Send email to the MSN account, but I have no way of seeing new mail. Most important to me, I can't see any of my saved emails in folders. While I'm not against a complete reinstall, I MUST get access to the saved email folders. Any ideas?

[Disregard--See subsequent post below. Brute force fix via backups] Thunderbird is 45.2.0. No crash reports since 2014. Account is MSN POP3. OS is Win 7 64-bit. When Thunderbird started this morning, it came up with no folders showing in the left pane, and after tweaking all possible views I still cannot see my Inbox or any other folders. I have restarted TB several times with the same results. I have restarted the computer--no change. I can actually Send email to the MSN account, but I have no way of seeing new mail. Most important to me, I can't see any of my saved emails in folders. While I'm not against a complete reinstall, I MUST get access to the saved email folders. Any ideas?

Modified by Araneus100

All Replies (3)

Araneus100
Araneus100 Question owner
more options

No need for a response. I have restored my profile from a backup taken 2 days ago and all seems well now.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

As a MSN POP user, be sure you are up to date on this one. It caught me.

http://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html

Araneus100
Araneus100 Question owner
more options

Thanks. The server name change is really good info to have. The current download of 42.5.0 seems to be aware of it and configured the account properly without my intervention. There was apparently a much deeper problem, possibly a persistent flag in one of the many files in the user profile, that was hanging me up. The reinstall, and then re-import of my backed up folders, finally got me working well again. Better, in fact, than it had in months.