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cannot reinstall Firefox on Android via Google Play

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  • 7 have this problem
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  • Last reply by Kevin

user79401009095445680433921423883368804984
user79401009095445680433921423883368804984
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Firefox 48 was successfully installed on this phone. I experimented with extensions and themes and must have installed a bad extension. Firefox crashed and ready-crashed after every launch of Firefox. So I uninstalled Firefox but it evidently left something behind because it `cannot be installed in default location` so it will not re-install. I have Android 4.4. Where should I look in File Manager and what needs to be deleted or changed so that Firefox will install again? FYI, the Firefox Beta will not install either. Same error trying to install. Thanks, Jane

Firefox 48 was successfully installed on this phone. I experimented with extensions and themes and must have installed a bad extension. Firefox crashed and ready-crashed after every launch of Firefox. So I uninstalled Firefox but it evidently left something behind because it `cannot be installed in default location` so it will not re-install. I have Android 4.4. Where should I look in File Manager and what needs to be deleted or changed so that Firefox will install again? FYI, the Firefox Beta will not install either. Same error trying to install. Thanks, Jane

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user79401009095445680433921423883368804984
user79401009095445680433921423883368804984 Question owner
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Additional Info: Error 20 for will not install in default location. Got other errors numbers next, saying Firefox could not even be downloaded successfully. Please respond to my support request. I would very much like to be able to DOWNLOAD and INSTALL Firefox. Thank you, Jane

Kevin
Kevin
  • Moderator
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Google provides the downloads and supports the Google Play app at https://productforums.google.com/forum/#!forum/play

Mozilla does not have any control over the install process.