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Intermittent freezing

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by christ1

SilverlightPony
SilverlightPony
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Been using Thunderbird for ages. This problem has been occurring for a good chunk of that time.

Every so often, as I'm reading through my email, Thunderbird will freeze/stop responding. Clicking on the window while it's in this state will cause it to fade gray (the typical thing Windows does with programs that aren't responding). I can still switch to other programs, which work fine. After a few minutes, Thunderbird will start working again, but it's only a matter of time until it freezes again.

Almost guaranteed to happen within 5-10 minutes of opening Thunderbird, syncing mail, and starting to read.

Highly annoying.

Any ideas?

Been using Thunderbird for ages. This problem has been occurring for a good chunk of that time. Every so often, as I'm reading through my email, Thunderbird will freeze/stop responding. Clicking on the window while it's in this state will cause it to fade gray (the typical thing Windows does with programs that aren't responding). I can still switch to other programs, which work fine. After a few minutes, Thunderbird will start working again, but it's only a matter of time until it freezes again. Almost guaranteed to happen within 5-10 minutes of opening Thunderbird, syncing mail, and starting to read. Highly annoying. Any ideas?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

SilverlightPony
SilverlightPony Question owner
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Currently, Windows Defender. Used to be AVG Free. Problem occurred with both.

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?